Terms of Service

1. Acceptance of Terms

By accessing or using Knowledge Solaris services, including our website, community platform, events, and restoration services, you acknowledge that you have read, understood, and agree to be bound by these Terms of Service and all applicable laws and regulations.

If you do not agree with any part of these terms, you must not use our services. Your continued use of our services constitutes acceptance of any updates or modifications to these Terms.

1.1 Eligibility

You must be at least 13 years old to use our services. If you are between 13 and 18 years old, you must have parental or guardian consent. By using our services, you represent and warrant that:

• You meet the minimum age requirements
• You have the legal capacity to enter into these Terms
• You are not prohibited from using our services under Australian law
• All information you provide is accurate and truthful

2. Description of Services

Knowledge Solaris provides the following services related to retro gaming in Australia:

2.1 Community Platform

• Online forums and discussion boards
• Member profiles and networking features
• Event listings and registration
• News and content sharing
• Gaming resources and archives

2.2 Professional Services

• Console restoration and repair
• Game preservation and archival
• Technical support and consultation
• Custom gaming setups and configurations

2.3 Events and Activities

• Gaming tournaments and competitions
• Community meetups and gatherings
• Educational workshops and seminars
• Gaming exhibitions and showcases

2.4 Content and Resources

• Blog articles and gaming news
• Tutorials and guides
• Game reviews and recommendations
• Historical gaming content and documentation

3. User Accounts and Registration

3.1 Account Creation

To access certain features of our services, you must create an account by providing accurate and complete information. You are responsible for:

• Maintaining the confidentiality of your account credentials
• All activities that occur under your account
• Notifying us immediately of any unauthorized use
• Keeping your account information current and accurate

3.2 Account Security

You must choose a strong password and take reasonable measures to protect your account. We recommend:

• Using a unique password not used elsewhere
• Enabling two-factor authentication when available
• Logging out of shared or public computers
• Regularly reviewing your account activity

3.3 Account Termination

You may terminate your account at any time by contacting us. We may suspend or terminate your account if you violate these Terms or engage in prohibited conduct. Upon termination:

• Your access to services will cease immediately
• Your content may be removed from our platform
• Outstanding service obligations will remain in effect
• Certain provisions of these Terms will survive termination

4. User Conduct and Community Guidelines

4.1 Acceptable Use

When using our services, you agree to:

• Treat all community members with respect and courtesy
• Share content that is relevant, helpful, and appropriate
• Respect intellectual property rights and copyright laws
• Follow all applicable local, state, and federal laws
• Report violations of these Terms to our moderation team

4.2 Prohibited Conduct

You are prohibited from:

• Posting offensive, discriminatory, or harassing content
• Sharing illegal, copyrighted, or pirated material
• Engaging in spam, phishing, or fraudulent activities
• Attempting to hack, exploit, or compromise our systems
• Creating multiple accounts to circumvent restrictions
• Impersonating others or providing false information
• Disrupting community discussions or events
• Selling or promoting unauthorized products or services

4.3 Content Moderation

We reserve the right to:

• Review, monitor, and moderate user-generated content
• Remove content that violates these Terms
• Issue warnings, suspensions, or permanent bans
• Report illegal activities to appropriate authorities

5. Intellectual Property Rights

5.1 Our Content

All content on our website and platform, including text, graphics, logos, images, software, and design elements, is owned by Knowledge Solaris or our licensors and is protected by copyright, trademark, and other intellectual property laws.

5.2 User Content

You retain ownership of content you create and share on our platform. However, by posting content, you grant us a non-exclusive, worldwide, royalty-free license to:

• Use, reproduce, and display your content on our platform
• Distribute and promote your content within our community
• Create derivative works for promotional purposes
• Archive and preserve your content for historical purposes

5.3 Copyright Compliance

We respect intellectual property rights and expect our users to do the same. If you believe your copyright has been infringed, please contact us with:

• Identification of the copyrighted work
• Location of the allegedly infringing material
• Your contact information and electronic signature
• A statement of good faith belief that use is not authorized

5.4 Trademark Rights

Knowledge Solaris, our logo, and related marks are trademarks of our company. You may not use our trademarks without prior written permission, except as necessary to reference our services in accordance with fair use principles.

6. Professional Services Terms

6.1 Service Agreements

Professional services such as console restoration and technical support are subject to separate service agreements that supplement these Terms. Service-specific terms include:

• Detailed scope of work and deliverables
• Pricing, payment terms, and cancellation policies
• Warranties, guarantees, and limitation of liability
• Timeline expectations and delivery schedules

6.2 Payment Terms

For paid services:

• Payment is due according to the agreed schedule
• We accept major credit cards and bank transfers
• Late payments may incur additional fees
• Disputed charges must be reported within 30 days

6.3 Service Warranties

We provide limited warranties on restoration services:

• Hardware repairs are warranted for 90 days
• Warranties cover defects in workmanship only
• Customer damage or misuse voids warranties
• Original manufacturer defects are not covered

7. Events and Activities

7.1 Event Participation

When participating in our events:

• You must follow all event rules and guidelines
• Registration may be required and subject to availability
• Cancellation policies apply to paid events
• Photography and recording may occur for promotional use

7.2 Tournament Rules

Gaming tournaments are subject to specific rules including:

• Eligible games, platforms, and hardware
• Fair play policies and anti-cheating measures
• Prize distribution and winner verification
• Appeals process for disputes and violations

7.3 Liability and Safety

Event participants acknowledge:

• Participation is at your own risk
• We are not liable for personal injury or property damage
• You must follow venue safety rules and guidelines
• Emergency procedures will be provided at events

8. Privacy and Data Protection

Your privacy is important to us. Our collection, use, and protection of personal information is governed by our Privacy Policy, which is incorporated into these Terms by reference.

8.1 Data Collection

We collect information necessary to provide our services, including:

• Account registration and profile information
• Service usage data and communication records
• Payment information for professional services
• Website analytics and performance data

8.2 Data Security

We implement reasonable security measures to protect your information, but cannot guarantee absolute security. You are responsible for maintaining the confidentiality of your account credentials.

8.3 Third-Party Services

Our website may contain links to third-party services with separate privacy policies. We are not responsible for the privacy practices of external websites or services.

9. Disclaimers and Limitation of Liability

9.1 Service Disclaimers

Our services are provided "as is" and "as available" without warranties of any kind. We disclaim all warranties, express or implied, including:

• Merchantability and fitness for a particular purpose
• Non-infringement of third-party rights
• Uninterrupted or error-free service operation
• Accuracy or completeness of content or information

9.2 Limitation of Liability

To the maximum extent permitted by law, Knowledge Solaris and its directors, employees, and agents shall not be liable for:

• Indirect, incidental, consequential, or punitive damages
• Loss of profits, revenue, data, or business opportunities
• Personal injury or property damage not caused by our negligence
• Actions or omissions of third-party service providers

Our total liability for any claim shall not exceed the amount paid by you for services in the 12 months preceding the claim, or $1,000 AUD, whichever is greater.

9.3 Australian Consumer Law

Nothing in these Terms excludes, restricts, or modifies any rights or remedies that you may have under the Australian Consumer Law or other applicable consumer protection laws that cannot be excluded, restricted, or modified by agreement.

10. Indemnification

You agree to indemnify, defend, and hold harmless Knowledge Solaris, its officers, directors, employees, agents, and affiliates from and against any claims, damages, losses, costs, and expenses (including reasonable attorney fees) arising from or relating to:

• Your use of our services or violation of these Terms
• Your content or any infringement of third-party rights
• Your participation in events or community activities
• Any false or misleading information you provide
• Your negligent or wrongful conduct

This indemnification obligation survives termination of these Terms and your use of our services.

11. Dispute Resolution

11.1 Informal Resolution

Before pursuing formal dispute resolution, we encourage you to contact us directly to resolve any issues informally. Many disputes can be resolved quickly and satisfactorily through direct communication.

11.2 Governing Law

These Terms are governed by the laws of Victoria, Australia, without regard to conflict of law principles. Any disputes will be subject to the exclusive jurisdiction of the courts of Victoria.

11.3 Mediation and Arbitration

If informal resolution is unsuccessful, disputes may be resolved through:

• Mediation through a mutually agreed mediator
• Arbitration under the Commercial Arbitration Act
• Small claims court for eligible disputes

11.4 Class Action Waiver

You agree to resolve disputes individually and waive the right to participate in class actions, collective actions, or representative proceedings, except where prohibited by law.

12. Modification and Termination

12.1 Changes to Terms

We may modify these Terms at any time by posting updated terms on our website. Material changes will be communicated through:

• Email notification to registered users
• Prominent notice on our website
• In-app notifications where applicable

Continued use of our services after changes constitutes acceptance of the modified Terms.

12.2 Service Modifications

We reserve the right to modify, suspend, or discontinue any aspect of our services at any time, with or without notice. We will provide reasonable advance notice for significant service changes where practical.

12.3 Termination Rights

We may terminate or suspend your access to our services immediately if:

• You violate these Terms or our community guidelines
• You engage in illegal or harmful activities
• Required by law or legal process
• Continuing service would create security or legal risks

13. General Provisions

13.1 Entire Agreement

These Terms, together with our Privacy Policy and any service-specific agreements, constitute the entire agreement between you and Knowledge Solaris regarding your use of our services.

13.2 Severability

If any provision of these Terms is found to be invalid, illegal, or unenforceable, the remaining provisions will continue in full force and effect.

13.3 Waiver

Our failure to enforce any provision of these Terms does not constitute a waiver of that provision or any other provision.

13.4 Assignment

You may not assign or transfer your rights under these Terms without our written consent. We may assign these Terms in connection with a merger, acquisition, or sale of assets.

13.5 Force Majeure

We are not liable for any failure to perform our obligations due to circumstances beyond our reasonable control, including natural disasters, government actions, or technical failures.

14. Contact Information

If you have questions about these Terms of Service, please contact us:

We will respond to legal inquiries within 5 business days of receipt.